Workato Tops Gartner Peer Insights with 99% Customer Recommendation Rate — Workato, Inc.

Event summary

Workato named Customers’ Choice in Gartner Peer Insights for Business Orchestration and Automation Technologies (BOAT) with a 99% recommendation rate from 75 reviews as of April 30, 2026.
Highest ratings in Deployment Experience (4.9/5), Support Experience (4.9/5), Product Capabilities (4.8/5), and Sales Experience (4.7/5).
Customers cite fast implementation, enterprise maturity, and significant time savings as key benefits.
Workato is the only vendor in the review to achieve a 4.9/5 rating in both Deployment and Support Experiences.

The big picture

Workato's top ranking in Gartner Peer Insights underscores the growing importance of business orchestration platforms in the AI era. As enterprises shift from experimental AI use cases to core operational integration, Workato positions itself as a critical infrastructure layer for real-time process automation at scale. The company's ability to maintain high customer satisfaction scores will be key as it competes with both specialized automation tools and broader enterprise software platforms.

What we're watching

AI Integration: How Workato's role as an enterprise control and execution platform for AI will evolve as organizations increasingly rely on it to connect applications, data sources, and processes.
Market Differentiation: Whether Workato can sustain its leadership position in customer satisfaction amid growing competition in the business orchestration space.
Customer Retention: The pace at which Workato can convert high recommendation rates into long-term customer loyalty and expanded enterprise deployments.