Voya Research Reveals Persistent Discrimination Against People with Disabilities in Financial Services
Event summary
- Voya Financial's research shows 21% of people with disabilities experience discrimination when seeking financial planning support, five times the rate of the general population.
- Since 2018, supervisor awareness of employees with disabilities has risen to 91%, but only 76% of employees with disabilities feel supported at work.
- Voya is sponsoring financial professionals to earn the Chartered Special Needs Consultant® (ChSNC®) designation to improve financial guidance for families navigating disability-related financial planning.
- Voya is marking the 10-year anniversary of Voya Cares with a closing bell ceremony at the New York Stock Exchange on April 7, 2026.
The big picture
Voya Financial's research highlights persistent challenges in disability inclusion within the financial services industry, despite progress in workplace flexibility and supervisor awareness. The findings underscore the need for continued employer and advisor engagement to address discrimination and improve financial support for people with disabilities. Voya's initiatives, such as sponsoring the ChSNC designation and promoting ABLE accounts, aim to set a higher standard for inclusive financial guidance.
What we're watching
- Inclusion Gaps
- Whether Voya can bridge the disconnect between employer perceptions and employee experiences regarding support for people with disabilities.
- Financial Education
- The pace at which Voya can improve understanding of ABLE accounts and other financial tools among people with disabilities.
- Industry Standards
- How Voya's initiatives will influence broader industry practices in supporting employees with disabilities and their caregivers.
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