Vonage, Ericsson Partner with Zuper to Prioritize Network Performance for Field Service

Event summary

  • Zuper, an AI operating system for skilled trades, and Vonage (an Ericsson subsidiary) have signed an MoU to integrate Vonage’s network APIs into the Zuper platform.
  • The initial integration focuses on Vonage’s Quality on Demand (QoD) API, allowing Zuper to prioritize network performance for field workflows.
  • The collaboration aims to provide Zuper with programmable mobile network capabilities leveraging Ericsson’s 5G Standalone (SA) network infrastructure.
  • Zuper Glass, an AI-powered smart eyewear, is being tested using the QoD API to enable real-time remote assistance for field technicians.
  • The solution will be showcased at Mobile World Congress (MWC) in Barcelona from March 2–5, 2026.

The big picture

This partnership reflects a growing trend of integrating network capabilities directly into application platforms to address the challenges of mobile workforce productivity. The 'best effort' model for mobile connectivity is increasingly inadequate for data-intensive field operations, and this collaboration positions Zuper to capitalize on the demand for more reliable, application-aware network performance. Vonage’s move to expose its network APIs aligns with Ericsson’s broader strategy to transform its network infrastructure into a platform for developers and enterprises.

What we're watching

Implementation Risk
The success of this collaboration hinges on the seamless integration of Vonage’s APIs into Zuper’s platform, and the ability to deliver on QoD’s promised performance improvements in real-world field conditions.
Competitive Landscape
Other field service software providers will likely explore similar network optimization strategies, potentially intensifying competition and requiring Zuper to continually innovate to maintain its advantage.
Expansion Scope
The expansion of Vonage’s network capabilities beyond QoD, as hinted at in the release (identity, location, security), will be a key indicator of the long-term strategic value of this partnership.

Related topics

Technology Telecommunications