Vertafore Wins Customer Service Award for Fourth Straight Year
Event summary
- Vertafore earned the 2026 Excellence in Customer Service Award from the Business Intelligence Group for the fourth consecutive year.
- The company serves over 1.6 million insurance professionals across independent agencies, MGAs, and carriers.
- Vertafore differentiates itself by prioritizing high-quality interactions and empowering teams with AI-powered tools for fast, accurate support.
- Rick Warter, chief customer officer at Vertafore, emphasized the company's focus on helping customers get real value from their solutions.
The big picture
Vertafore's fourth consecutive Excellence in Customer Service Award underscores its strategic focus on high-quality support and AI-driven efficiency. In an industry where technology adoption and customer satisfaction are critical, Vertafore's commitment to empowering its teams with deep industry expertise and AI tools positions it as a leader in the insurance technology sector. The company's ability to deliver consistent, high-quality support helps its customers overcome operational challenges and adapt faster in a complex distribution lifecycle.
What we're watching
- AI Integration
- How Vertafore's investment in AI will affect the speed and effectiveness of its customer support.
- Customer Retention
- Whether Vertafore can sustain its high level of customer satisfaction and loyalty.
- Industry Leadership
- The pace at which Vertafore can maintain its position as a trusted partner in the insurance technology sector.