Veeva Vault CRM Surpasses 125 Live Customers, Accelerates Agentic Transformation in Life Sciences

Event summary

  • Veeva Vault CRM now has over 125 live customers across major regions including the U.S., Europe, and Japan.
  • Veeva has advanced the end-of-support date for Veeva CRM from September 2030 to December 2029.
  • Vault CRM Suite includes applications like Events Management, Service Center, Campaign Manager, and Patient CRM.
  • Veeva AI is driving the industry's shift towards agentic CRM solutions.

The big picture

Veeva's rapid adoption of Vault CRM highlights the life sciences industry's move towards AI-driven, agentic customer relationship management. The accelerated end-of-support date for Veeva CRM underscores the strategic importance of this transition, positioning Veeva as a leader in digital transformation for biopharma companies. The integration of Veeva AI further solidifies this shift, potentially redefining commercial and medical team operations across the sector.

What we're watching

Adoption Pace
How quickly Vault CRM will replace Veeva CRM given the accelerated end-of-support date.
Industry Impact
Whether the shift to agentic CRM will set a new standard for life sciences customer engagement.
Regional Expansion
The pace at which Vault CRM will expand into emerging markets beyond the U.S., Europe, and Japan.