Santa Fe CONNECT Delivers $33M in Community Impact via Government-Led Care Coordination
Event summary
- Santa Fe CONNECT, launched in 2017 and powered by Unite Us' closed-loop platform since 2019, has expanded to 79 organizations and 300+ navigators.
- The initiative generated $33M in estimated healthcare savings and economic value for households since 2019.
- Key metrics include $13.4M in healthcare cost savings, $19.7M in household economic value, and a case resolution rate increase from 72% to 90%.
- The program coordinated 17,500+ referrals serving 13,000+ residents and saved nearly 3,300 administrative hours.
The big picture
Santa Fe CONNECT exemplifies the growing trend of government-led initiatives leveraging technology to streamline care coordination and deliver measurable economic and health outcomes. The success of this model highlights the potential for public agencies to invest in shared tech infrastructure, align community partnerships, and drive accountability in healthcare delivery. With over 28% of Santa Fe County residents relying on Medicaid, the initiative sets a precedent for scalable solutions that address both health and economic needs.
What we're watching
- Scalability Potential
- Whether Santa Fe CONNECT’s model can be replicated in other communities, particularly those with high Medicaid reliance.
- Government Adoption
- The pace at which other public agencies adopt similar technology-powered care coordination systems.
- Economic Impact
- How fully addressing health-related non-medical needs for all of Santa Fe’s Medicaid population could generate additional healthcare savings.
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