Nearly Half of Firms Adopt Selective Service Integration in Shift from All-or-Nothing SIAM Models
Event summary
- Unisys and Scopism released a white paper on August 26, 2026, revealing 44% of organizations practice 'selective' service integration.
- Only 6% of firms have fully integrated Service Integration and Management (SIAM) models, while 12% use fully outsourced SIAM providers.
- 52% of organizations retain the service integrator role in-house, indicating a shift toward internal control.
- AI-driven automation and cloud platforms enable 'just enough' SIAM approaches, reducing cost and complexity.
The big picture
The shift toward selective service integration reflects a broader industry move away from rigid, one-size-fits-all IT governance. As organizations prioritize agility and cost efficiency, the trend underscores the growing role of AI and automation in managing complex, multi-supplier ecosystems. Unisys and Scopism's findings suggest a maturing of SIAM principles, with firms now focusing on targeted integration where it delivers the most value.
What we're watching
- Adoption Pace
- How quickly selective service integration (SSI) will replace traditional SIAM models across industries.
- Vendor Impact
- Whether SIAM providers can pivot to support SSI demands without losing market share.
- Governance Dynamics
- The balance between agility and control as firms tailor integration approaches to specific needs.
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