South Carolina Deploys Tyler’s AI Assistant for Faster Government Service Access — Tyler Technologies, Inc.

Event summary

Tyler Technologies launched its Resident AI Assistant, 'Bradley,' in South Carolina on June 30, 2026.
The assistant has answered over 38,000 questions from 10,800 unique users since September 2025.
Bradley operates with an 82.2% first-contact resolution rate and supports 54 languages.
The AI retrieves information exclusively from verified South Carolina government websites.

The big picture

Tyler Technologies’ AI Assistant reflects a broader trend of governments adopting conversational AI to streamline service delivery. South Carolina’s deployment underscores the growing demand for secure, purpose-built digital solutions in the public sector. With over 50,000 installations globally, Tyler is positioning itself as a key player in government technology modernization.

What we're watching

Adoption Pace: Whether South Carolina’s success with Bradley will accelerate similar deployments in other states.
Data Utilization: How the state leverages Bradley’s analytics to improve service delivery and content.
Scalability: The pace at which Tyler can expand this solution to other government clients.