Hackett Innovation Awards Highlight AI-Driven Workflow Redesigns
Event summary
- The Hackett Group announced winners of its 2026 Innovation Awards, recognizing companies leveraging AI to redesign enterprise workflows.
- Elanco reduced query resolution time by 99% using an agent-based AI ecosystem for purchase-to-pay processes.
- GSK India's HelpHub transformation saved $4.03 million and cut waiting times by 40% with Gen AI-powered tools.
- Hitachi Energy automated complex supply chain processes, achieving payback in under four months.
The big picture
The awards highlight a shift in AI adoption from experimentation to scalable enterprise performance advantage. Companies are embedding AI into workflows to deliver measurable outcomes, moving beyond back-office efficiency to revenue-generating and R&D functions. The trend underscores the importance of process transformation over mere technology deployment.
What we're watching
- Scalability Challenges
- Whether these AI-driven workflow redesigns can be replicated across diverse industries and company sizes.
- ROI Sustainability
- The pace at which companies maintain high ROI from AI implementations beyond initial deployment phases.
- Talent Development
- How organizations develop the necessary skills and structures to support lasting AI-driven transformations.
Related topics