Insurance Industry Struggles with Data Trust as ACORD Connect Highlights Reliability Gaps
Event summary
- ACORD Connect 2026, held in person for the first time since 2019, gathered 300+ insurance tech leaders to discuss data trust.
- Only 7% of attendees fully confident in their organization's data quality, with 54% citing scalable systems as the key to improvement.
- 65% of respondents said most of their data is AI-ready, but areas need improvement.
- Conference highlighted that fragmented systems and differing data definitions hinder trust in insurance data.
The big picture
The insurance industry is grappling with data reliability challenges as AI and automation accelerate. ACORD's role as a standards-setting body becomes increasingly critical as carriers, brokers, and tech providers struggle with fragmented systems and differing data interpretations. The conference underscores the urgent need for industry-wide collaboration to establish trust in insurance data, particularly as AI-driven decisions outpace human review capabilities.
What we're watching
- Data Standardization
- Whether ACORD can accelerate adoption of common data standards across the fragmented insurance ecosystem.
- AI Trust
- How the industry will balance AI-driven decision-making with the diminishing value of human oversight.
- Collaborative Initiatives
- The pace at which ACORD and its members translate conference discussions into concrete data quality improvement initiatives.
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