TechSee Augmented Vision Inc.

TechSee is a privately held technology company specializing in visual Agentic AI platforms for customer service. Founded in 2015, its mission is to simplify how individuals interact with technology by providing visual guidance to resolve technical issues. The company's primary headquarters are located in Tel Aviv, Israel, with additional offices in New York, London, and Madrid.

The company's core offering is the Sophie AI platform, which includes products like Sophie AI Agent, Sophie Live, and VRAi. This platform leverages computer vision, multimodal generative AI, and augmented reality to deliver visual self-service and agent-assisted support. TechSee's solutions enable real-time visual assistance, allowing customers and technicians to receive step-by-step guidance for troubleshooting, installations, and repairs. The company serves a diverse range of market segments, including telecommunications, smart home, consumer electronics, utilities, insurance, and manufacturing.

Co-founded by Eitan Cohen (CEO) and Amir Yoffe (COO), TechSee has established itself as a leader in intelligent visual assistance. The company has raised a total of $54 million in funding, with its latest Series C round of $30 million closing in October 2020. TechSee powers over 2 million monthly customer interactions across 53 countries and maintains a strategic partnership with Salesforce, providing the Visual Remote Assistant for Salesforce Service Cloud. Recent developments in early 2026 include the launch of a visual AI platform to extend network visibility across the entire home and integrated visual AI for Sophie Live.

Latest updates

MEO's Visual AI IVR Drives Customer Satisfaction, Cuts Support Costs

Event summary

  • MEO, a Portuguese telecom provider, and TechSee won the 2026 Excellence in Customer Service Awards for their Visual AI-powered IVR.
  • The Visual AI IVR allows customers to visually demonstrate hardware issues via smartphone, bypassing traditional verbal explanations.
  • 80% of customers using the visual IVR avoid agent queues, and interactions with agents see a handle time reduction of over one minute.
  • MEO has processed over 110,000 visual support sessions annually, with a 96.4% customer satisfaction rating.
  • The initiative builds on a 2023 implementation of TechSee's Sophie Live visual assistance platform.

The big picture

MEO's adoption of Visual AI represents a broader trend in telecom towards self-service and remote diagnostics, driven by rising customer expectations and the need to reduce operational costs. This approach, while initially successful, faces the challenge of maintaining differentiation as competitors adopt similar technologies. The partnership between MEO and TechSee highlights the growing importance of visual AI in customer service, particularly for complex hardware troubleshooting.

What we're watching

Scalability
The success of MEO’s Visual AI IVR hinges on TechSee’s ability to scale its platform to support broader adoption across Altice Group’s other subsidiaries and potentially other telecom providers.
Competitive Response
Other telecom providers will likely accelerate their own visual AI initiatives, potentially creating a crowded market and requiring TechSee to differentiate its offering.
Integration Risk
The long-term value of the partnership depends on the seamless integration of TechSee’s Visual AI into MEO’s broader IT infrastructure and ongoing alignment of product roadmaps.
CID: 870