Tavant Expands TOUCHLESS Platform to Mortgage Servicing with AI Assistant
Event summary
- Tavant launched TOUCHLESS® Servicing Portal, extending its TOUCHLESS platform from origination to post-close servicing.
- The portal supports over 400,000 borrowers nationwide and integrates MAYA™, an agentic AI assistant for 24/7 self-service.
- Key features include unified origination-servicing workflows, one-click refinancing, and 80%+ deflection of routine inquiries.
- The platform will debut at the MBA Servicing Solutions Conference & Expo 2026 in Dallas.
The big picture
Tavant’s expansion into mortgage servicing addresses a long-standing industry gap between origination and post-close management. By offering a seamless, AI-driven experience, the company positions itself to capture operational efficiencies and deeper borrower engagement. The move aligns with broader fintech trends toward end-to-end digital transformation in lending.
What we're watching
- Adoption Pace
- How quickly lenders integrate the TOUCHLESS Servicing Portal into their operations.
- AI Efficiency
- Whether MAYA’s agentic AI can sustain high deflection rates while maintaining borrower satisfaction.
- Market Differentiation
- The extent to which Tavant’s unified platform disrupts traditional mortgage servicing models.
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