The Office Gurus Adds Seasoned Executives to Drive Global Expansion
Event summary
- The Office Gurus (TOG) appointed Mark Lyndsell as EVP of Global Operations and Troy Sanders as VP of Business Development on September 17, 2026.
- Lyndsell brings 30 years of global operations experience, including leading a $850M revenue organization at TTEC.
- Sanders brings 30 years of BPO and contact center sales leadership experience from iQor and Startek.
- Appointments aim to scale TOG’s Experience Process Outsourcing (EPO) delivery model and expand client pipeline.
The big picture
The Office Gurus is strengthening its leadership to accelerate global growth, reflecting a strategic shift towards operational scaling and business development. The appointments come as the company advances its Experience Process Outsourcing (EPO) strategy and invests in AI-enabled technology. This move aligns with broader industry trends of leveraging technology and seasoned leadership to enhance customer experience and business performance.
What we're watching
- Operational Scaling
- How Lyndsell’s experience will impact TOG’s EPO delivery model and operational excellence.
- Client Acquisition
- Whether Sanders can expand TOG’s new-client pipeline and sustain revenue growth.
- Technological Integration
- The pace at which TOG integrates AI-enabled GuruSuite iX into its operations.
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