SunPower Scores 90% NPS from Starbucks on 26 Solar Projects

Event summary

  • SunPower completed 26 commercial solar projects for Starbucks, earning a 90% Net Promoter Score (NPS).
  • NPS scores above 70% are considered world-class, reflecting customer satisfaction and loyalty.
  • SunPower CEO T.J. Rodgers highlighted the rarity of high NPS performance in the solar industry.
  • The company aims for 100% first-pass yield in quality, targeting zero-defect installations.

The big picture

SunPower's high NPS score from Starbucks underscores the strategic importance of execution quality in the commercial solar sector. As corporations increasingly prioritize sustainability, reliable and high-performing solar installations become a competitive differentiator. This milestone positions SunPower as a leader in customer-centric solar solutions, potentially attracting more large-scale commercial clients.

What we're watching

Execution Consistency
Whether SunPower can sustain this high NPS performance across other large commercial clients.
Customer Retention
How this score translates into long-term contracts and repeat business with Starbucks and similar customers.
Industry Benchmarking
The pace at which competitors adopt NPS as a key performance metric in the solar industry.