Splashtop Integrates Remote Support into SysAid’s AI-Driven ITSM Platform
Event summary
- Splashtop and SysAid partnered to integrate Splashtop’s remote support into SysAid’s AI-driven ITSM workflows.
- The integration allows IT teams to launch secure remote support sessions directly from SysAid service desk tickets.
- SysAid Copilot uses AI to recognize affected devices and suggest remote support, reducing manual effort.
- The integration supports cross-platform environments and maintains enterprise-grade security and compliance.
- The SysAid–Splashtop integration is generally available to SysAid customers as of March 23, 2026.
The big picture
The partnership aligns with the broader trend of AI-driven automation in IT service management, aiming to reduce manual effort and improve efficiency. Splashtop’s integration with SysAid’s AI-native platform positions both companies to capitalize on the growing demand for seamless, secure remote support solutions in enterprise IT environments. The collaboration underscores the strategic importance of integrating remote access capabilities with AI-powered service management tools to enhance operational efficiency and customer satisfaction.
What we're watching
- Adoption Pace
- How quickly SysAid customers will adopt the integration and its impact on Splashtop’s revenue growth.
- Competitive Response
- Whether competitors in the remote support and ITSM space will respond with similar AI-driven integrations.
- AI Efficiency
- The effectiveness of SysAid Copilot’s AI in reducing manual effort and improving IT team productivity.
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