Only 5% of Firms Fully Trust Cybersecurity Vendors, Sophos Study Finds

  • Sophos' global study of 5,000 organizations across 17 countries found only 5% have full trust in their cybersecurity vendors.
  • 79% of respondents struggle to assess the trustworthiness of new cybersecurity partners, with 62% finding it challenging for existing vendors.
  • 51% report increased anxiety about significant cyber incidents due to lack of trust in vendors.
  • Verifiable security artifacts like independent assessments and certifications are the top drivers of vendor trust.

The study highlights a critical gap in cybersecurity vendor trust, exacerbated by relentless cyber threats, regulatory scrutiny, and AI adoption. As trust becomes a measurable risk factor, organizations are prioritizing transparency and independent validation over blanket assurances. This shift elevates trust from a marketing attribute to a strategic imperative, influencing board-level decision-making and operational risk posture.

Trust Metrics
How cybersecurity vendors will adapt to provide more transparent, verifiable trust indicators to meet organizational demands.
Regulatory Pressure
Whether increasing global regulatory scrutiny will formalize trust as a compliance requirement in vendor selection.
AI Governance
The pace at which organizations will demand responsible, transparent AI deployment in cybersecurity tools.