SmartRent Partners with Hexaware to Boost AI-Driven Operational Efficiency
Event summary
- SmartRent has entered a multi-year partnership with Hexaware Technologies to drive AI-native transformation of internal processes.
- The collaboration targets three critical workstreams: customer experience, lead-to-order processes, and working capital optimization.
- Frank Martell, SmartRent President and CEO, expects the partnership to drive operating leverage, lower cost run rates, and improve working capital execution by the end of 2026.
- Hexaware will augment SmartRent’s support ecosystem with AI-native tools and intelligent omnichannel orchestration.
The big picture
This partnership aligns with SmartRent’s Vision 2028 framework, aiming to strengthen its platform that supports millions of users. The collaboration is part of a broader industry trend where property technology companies are leveraging AI and automation to enhance operational rigor and scale efficiently. The strategic move underscores the growing importance of digital transformation in the rental housing sector.
What we're watching
- Execution Pace
- The pace at which SmartRent and Hexaware can integrate AI-native tools into daily workflows will determine the timeline for achieving operational efficiencies.
- Customer Experience Impact
- How the streamlined support ecosystem affects customer satisfaction and retention metrics.
- Revenue Realization
- Whether the simplified commercial processes will structurally accelerate higher-margin revenue realization as anticipated.