Sinch Retains Leader Position in Gartner’s 2026 CPaaS Magic Quadrant
Event summary
- Sinch named a leader in Gartner’s 2026 Magic Quadrant for Communications Platform as a Service (CPaaS) for the fourth consecutive year.
- Gartner projects 85% of global enterprises will require AI-based security in CPaaS by 2029, up from 40% in 2025.
- Sinch processes nearly one trillion customer interactions annually across 190+ countries.
- Company boasts a partner ecosystem of 1,000+ active partners and 500+ integrations with major platforms.
The big picture
Sinch’s sustained leadership in Gartner’s CPaaS Magic Quadrant underscores the accelerating demand for AI-embedded communications infrastructure. The company’s focus on carrier-grade reliability and fraud prevention positions it well as enterprises scale autonomous customer interactions globally. With nearly one trillion annual interactions, Sinch is betting on its partner ecosystem and regional expertise to maintain its infrastructure advantage.
What we're watching
- AI-Driven Security
- How Sinch’s AI-native fraud controls will differentiate it as enterprises prioritize trust infrastructure.
- Global Scale
- Whether Sinch can maintain its lead with 600+ direct carrier connections amid regional regulatory shifts.
- Partner Ecosystem
- The pace at which Sinch expands integrations with AI-native platforms to support autonomous workflows.
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