Rockwell Automation Launches TechConnectIQ to Address Industrial Automation Skills Gap
Event summary
- Rockwell Automation launched TechConnectIQ Support on August 27, 2026, a modernized remote support service for industrial automation.
- The service is initially available for single-site contract customers in North America, with global expansion planned for 2027.
- TechConnectIQ offers 24/7 access to technical support engineers and AI-driven tools to reduce downtime and simplify updates.
- The platform includes three support tiers (Basic, Standard, Professional) and integrates augmented reality guidance and federated search.
The big picture
Rockwell Automation's launch of TechConnectIQ reflects the growing need for remote support solutions in industrial automation as manufacturers face skills shortages and increasing complexity in their operations. The service leverages AI and digital tools to address these challenges, positioning Rockwell as a leader in industrial digital transformation. With approximately 26,000 employees and a global footprint, Rockwell's move could set a new standard for industrial automation support services.
What we're watching
- Adoption Pace
- How quickly manufacturers outside North America will adopt TechConnectIQ after its 2027 expansion.
- Competitive Response
- Whether competitors like Siemens or Schneider Electric will introduce similar AI-driven remote support services.
- Revenue Impact
- The extent to which TechConnectIQ can drive recurring revenue growth for Rockwell Automation.
Related topics