RingCentral Tops Metrigy Awards for AI-Powered CCaaS and WEM in 2026
Event summary
- RingCentral's RingCX™ earned Metrigy’s 2026 MetriStar Top Provider Awards for both CCaaS and WEM, based on ratings from 1,437 global CX leaders.
- RingCentral was one of only six providers to earn the top-tier CCaaS award and one of three for WEM, highlighting its leadership in customer engagement.
- Metrigy noted RingCentral's AI capabilities and UCaaS platform deliver measurable improvements in revenue, customer satisfaction, and operational efficiency.
- 85% of companies surveyed by Metrigy are increasing AI spending in 2026, underscoring the strategic importance of RingCentral's AI-powered solutions.
The big picture
RingCentral's dual MetriStar Top Provider Awards underscore its strategic position in the AI-powered customer engagement market. The recognition highlights the growing demand for integrated, AI-forward solutions that drive tangible business outcomes. With 85% of companies increasing AI spending in 2026, RingCentral is well-positioned to capitalize on this trend, but must navigate a competitive landscape to maintain its leadership.
What we're watching
- AI Adoption
- The pace at which AI adoption accelerates in customer engagement platforms will determine RingCentral's competitive edge.
- Market Differentiation
- Whether RingCentral can sustain its leadership in both CCaaS and WEM markets amid increasing competition.
- Revenue Growth
- How RingCentral's AI-powered solutions will impact revenue growth for enterprises using its platform.
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