One NZ Pivots Oracle Support to Rimini Street to Free Up AI Investment
Event summary
- One NZ has partnered with Rimini Street to stabilize its Oracle estate, including Siebel CRM and Oracle Database, to redirect resources toward AI and modernization initiatives.
- Rimini Street’s support includes a dedicated Primary Support Engineer, 10-minute response time guarantees, and up to 90% annual cost savings compared to traditional vendor support.
- One NZ leveraged Rimini Street’s interoperability solutions to resolve a critical Internet Explorer 11 compatibility issue without costly upgrades.
- The partnership enabled One NZ to transition its core billing engine to a new hardware platform seamlessly.
The big picture
One NZ’s move to Rimini Street reflects a broader trend among enterprises seeking to reduce costs and free up resources for AI and digital transformation. By outsourcing Oracle support, One NZ aims to maintain system stability while pivoting toward innovation, a strategy increasingly adopted by telcos and other large enterprises facing rising IT costs and competitive pressures. The partnership also highlights the growing role of third-party support providers in enabling legacy system modernization without disruptive upgrades.
What we're watching
- AI Integration
- How One NZ’s shift to Rimini Street will accelerate its AI-driven transformation and whether the cost savings will be reinvested effectively.
- Vendor Lock-In
- The pace at which One NZ can reduce dependency on traditional Oracle support and the long-term implications for its IT strategy.
- Operational Stability
- Whether Rimini Street’s support can maintain the reliability of One NZ’s critical systems while enabling new initiatives like satellite services with SpaceX.
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