Regula Study Highlights Growing Gap in Identity Fraud Metrics
Event summary
- Regula's study found that traditional fraud prevention KPIs like chargeback rates and cost of fraud are falling behind evolving threats.
- Survey conducted among fraud professionals in the US, Germany, UAE, and Singapore revealed a shift towards proactive metrics such as compliance alignment and external intelligence collaboration.
- Organizations are now measuring identity verification performance across four areas: financial impact, operational performance, detection accuracy, and customer experience.
- Regula noted that IDV is becoming a system-level function supporting continuous identity risk management throughout the customer lifecycle.
The big picture
Regula's findings reflect a broader industry shift towards proactive fraud prevention as traditional metrics fail to capture emerging risks. The transformation of IDV into a system-level function highlights the increasing complexity of managing identity risk across customer lifecycles, particularly in sectors like fintech and banking where financial exposure is high.
What we're watching
- Regulatory Compliance
- How tightening regulations will force organizations to prioritize compliance-driven metrics in fraud prevention strategies.
- Fraud Intelligence Collaboration
- Whether cross-platform intelligence sharing can effectively counter the growing complexity of identity fraud schemes.
- KPI System Evolution
- The pace at which organizations will transition from single metrics to comprehensive KPI systems for identity verification performance.
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