Quest Diagnostics Reports 2025 Progress on Access, Engagement, and Sustainability
Event summary
- Quest Diagnostics provided over 1 million discounted or donated testing requisitions in 2025, costing $21 million.
- The company improved workforce retention by 2.1 percentage points compared to 2024.
- Quest achieved ISO 14001:2015 certification for two laboratories, meeting its 2025 goal.
- Employee engagement scores rose 3 points above the healthcare industry benchmark.
The big picture
Quest Diagnostics' 2025 report highlights its role as a connector in healthcare, emphasizing access, sustainability, and governance. The company's investments in underserved communities and environmental initiatives reflect broader industry trends toward social responsibility and regulatory compliance. With nearly 57,000 employees and a vast reach in the U.S. healthcare system, Quest's strategic pillars position it to navigate evolving market dynamics.
What we're watching
- Sustainability Execution
- Whether Quest can maintain its environmental certification pace across more labs.
- Healthcare Access
- How the company's discounted testing programs impact financial performance.
- Employee Dynamics
- The pace at which Quest sustains improved retention and engagement scores.