Pet Supplies Plus Wins Bronze Stevie Award for Customer Service

Event summary

  • Pet Supplies Plus won a Bronze Stevie Award for customer service in the 20th Annual Stevie Awards for Sales & Customer Service.
  • The brand secured the No. 1 ranking in the pet care category on Forbes' 2026 Best Customer Service list for the third consecutive year.
  • Pet Supplies Plus operates over 725 stores nationwide and has driven over 19,300 successful pet adoptions through partnerships with local rescues and shelters.
  • The company emphasizes personalized, expert-driven service in pet nutrition, wellness, and behavior, differentiating itself from online retailers.

The big picture

Pet Supplies Plus's Bronze Stevie Award underscores its strategic focus on personalized customer service, a key differentiator in the competitive pet care retail sector. The brand's sustained top ranking on Forbes' Best Customer Service list highlights its ability to outperform major national competitors. With over 725 stores and a commitment to community impact, Pet Supplies Plus is positioning itself as a leader in both service and social responsibility within the pet care industry.

What we're watching

Service Differentiation
How Pet Supplies Plus will sustain its service advantage against online retailers through continued investment in team training and expertise.
Community Engagement
Whether the brand's partnerships with local rescues and shelters will drive further adoption success and community impact.
Expansion Strategy
The pace at which Pet Supplies Plus will grow its store count and maintain service quality across new locations.