PerfectServe, Inc.

PerfectServe is a leading healthcare technology company that provides cloud-based solutions for clinical communication, collaboration, and provider scheduling. Established in 1997, its mission is to accelerate speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. The company's headquarters are located in Knoxville, Tennessee, USA.

The company's core offering is the PerfectServe Unite platform, which encompasses a suite of integrated solutions including Clinical Communication & Collaboration, Provider & Staff Scheduling (known as Lightning Bolt), a Healthcare Operator Console, Medical Answering Service, and Patient & Family Communication tools. These solutions are designed to simplify complex clinical workflows and ensure secure, timely communication through dynamic intelligent routing. PerfectServe serves a wide range of healthcare organizations, including hospitals, health systems, and medical practices.

Guillaume Castel has served as the Chief Executive Officer since July 2019, leading the company's growth and market positioning. PerfectServe has achieved significant milestones, including surpassing $100 million in contracted annual recurring revenue as of September 2025. The company has been consistently recognized as a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration for three consecutive years (2023, 2024, and 2026), achieving both highest in execution and furthest in vision in the 2026 report. In April 2026, it also ranked #1 across all five use cases in the Gartner Critical Capabilities for Clinical Communication and Collaboration report. PerfectServe is a trusted partner to over 500 hospitals and 30,000 medical practices.