Pega Tops Forrester’s AI Platforms Wave with Highest Scores in Key Criteria
Event summary
- Pega named a Leader in Forrester’s Q3 2026 AI Platforms Wave, scoring highest in eight of 19 criteria.
- Forrester highlights Pega’s strengths in workflow automation, customer personalization, and decisioning capabilities.
- Pega Infinity, Pega Platform, and Pega Customer Decision Hub evaluated for scalability and governance controls.
- Recent analyst recognitions include Gartner Magic Quadrants and Forrester Waves across multiple categories.
The big picture
Pega’s recognition as a Leader in Forrester’s AI Platforms Wave underscores the growing demand for enterprise-grade AI solutions that integrate governance, automation, and decisioning. The company’s focus on mission-critical workflows positions it well in an industry where scalability and adaptability are key differentiators. With multiple analyst recognitions across various categories, Pega is solidifying its role as a major player in the AI software space.
What we're watching
- Market Differentiation
- How Pega’s no per-token pricing model will affect its competitive positioning in the AI platform market.
- Execution Risk
- Whether Pega can sustain its high scores across multiple analyst evaluations as AI platforms evolve.
- Industry Trends
- The pace at which enterprises adopt AI-driven workflow automation and decisioning tools like Pega’s.
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