Pegasystems Launches Pega Infinity 26 with Flat-Fee AI Pricing Model
Event summary
- Pegasystems Inc. released Pega Infinity 26 on July 14, 2026, featuring a flat-fee pricing model to eliminate token-based AI costs.
- The suite combines agentic AI with built-in governance for predictable outcomes in operations and customer service workflows.
- Key innovations include Pega Predictable AI architecture, Pega Infinity Studio, and Pega Customer Engagement Studio.
- Pega Infinity 26 is available through Pega Cloud or managed cloud environments.
The big picture
Pegasystems' move addresses two critical barriers to enterprise AI adoption: unpredictable outcomes and escalating costs. The flat-fee model challenges the prevailing token-based pricing, potentially reshaping how organizations scale AI. This launch comes amid growing concerns over AI trust, risk, and security, positioning Pega Infinity 26 as a solution for mission-critical operations.
What we're watching
- Adoption Pace
- How quickly enterprises will migrate from token-based models to flat-fee AI pricing.
- Competitive Response
- Whether competitors will follow with similar governance and pricing models.
- Regulatory Compliance
- The extent to which built-in governance features will influence regulatory scrutiny of AI deployments.
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