Pega Research Reveals Workplace Tech Fails Hurt Productivity, Retention
Event summary
- 64% of workers say workplace tech erodes productivity, 36% would quit over tech issues
- Only 33% of employees find their tools helpful, 24% call them frustrating
- 31% use legacy tech, but 69% unsure, suggesting larger hidden footprint
- Top worker demands: faster speed (46%), more automation (28%), fewer errors (23%)
The big picture
The findings highlight a growing disconnect between outdated workplace technology and modern employee expectations, creating a hidden tax on productivity. As businesses face increasing pressure to modernize, the research suggests that effective AI implementation could be a key differentiator in attracting and retaining talent. The scale of legacy system usage—potentially much larger than reported—represents both a significant challenge and opportunity for enterprise software providers.
What we're watching
- Legacy Modernization
- How quickly companies will adopt AI-driven legacy transformation strategies to address productivity gaps.
- Talent Retention
- Whether the 36% of workers considering leaving over tech issues will actually follow through, creating turnover challenges.
- AI Implementation
- The pace at which organizations can deliver on AI's productivity promises while maintaining employee morale.
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