PagerDuty, Inc.

PagerDuty, Inc. is an American cloud computing company specializing in a SaaS incident management platform for IT operations departments. Its mission is to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world. The company's headquarters are located in San Francisco, California, United States.

The company offers a digital operations management platform that includes Incident Management, AIOps (Artificial Intelligence for IT Operations), Automation, Customer Service Operations, Runbook Automation, and Status Pages, alongside generative AI capabilities. This platform integrates with over 700 tools to empower developers, DevOps, IT operations, and business leaders to prevent and resolve critical incidents. PagerDuty serves a diverse market, including enterprises, mid-market, and small-to-medium businesses across industries such as finance, healthcare, retail, and technology, with over 30,000 organizations globally utilizing its services, including 68% of the Fortune 100.

Jennifer Tejada serves as the Chairperson and CEO of PagerDuty. In recent developments, the company has expanded its AI integration ecosystem to enhance AI Agents and facilitate autonomous operations, adding over 30 AI partners in March 2026. PagerDuty is strategically shifting its market positioning to become an orchestrator of autonomous operations, leveraging generative AI for incident investigation, diagnosis, and remediation. While the company reported beating revenue and earnings per share estimates in Q4 2026, it has also navigated recent go-to-market challenges and slower revenue growth, leading to some analyst concerns regarding middle-market customer churn. The company's forward strategy emphasizes profitable growth and the expansion of its non-incident management product lines.