Ooma Tops 2026 Spiceworks VoIP Survey, Beating Zoom and RingCentral
Event summary
- Ooma named top VoIP provider in 2026 Spiceworks Voice of IT survey, evaluated by 236 IT professionals.
- Survey considered six providers (Ooma, Sangoma, Zoom, 3CX, RingCentral, Mitel) with Ooma leading in satisfaction, call quality, reliability, and AI features.
- Spiceworks concluded Ooma has a 'clear claim to the top spot' for VoIP decisions.
- Ooma Office offers business communications with voice, video, messaging, and advanced features for SMBs.
- Survey conducted by Spiceworks, an IT-focused media brand of Ziff Davis.
The big picture
Ooma’s top ranking in the 2026 Spiceworks survey solidifies its position as a leading VoIP provider for SMBs, competing against larger players like Zoom and RingCentral. The recognition underscores the growing demand for reliable, scalable, and AI-enhanced communication solutions in the SMB sector. With over 1.2 million users, Ooma’s strategic focus on ease of use and cost transparency could drive further adoption in a crowded market.
What we're watching
- Competitive Sustainment
- Whether Ooma can maintain its lead against larger competitors like Zoom and RingCentral in future surveys.
- Market Expansion
- The pace at which Ooma can convert survey recognition into increased market share among SMBs.
- Feature Innovation
- How Ooma’s AI and integration features will evolve to stay ahead of competitors.
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