Diversified Launches Global Managed Services Practice to Shift Focus…

Event summary

Diversified has launched a new Global Managed Services Practice, consolidating its managed services capabilities under one organization.
Rob Mello has been appointed as Vice President-Global Managed Services to lead the new practice.
The practice aims to shift from traditional maintenance to AI-enabled, continuous value creation for clients.
The new practice will focus on global scale, long-term client value, and intelligent service operations.

The big picture

Diversified's new Global Managed Services Practice reflects the broader industry trend of organizations needing greater visibility and proactive intelligence for their increasingly connected technology environments. As media, workplace, and experience technologies converge, the shift from maintenance to AI-driven optimization positions Diversified to define the future of managed services in the audiovisual and digital experience sectors.

What we're watching

AI Integration: How Diversified will embed automation and agentic AI into its managed services offerings to support proactive monitoring and continuous optimization.
Global Scale: Whether Diversified can maintain regional expertise while providing consistent delivery at a global scale.
Client Value: The pace at which Diversified can move clients beyond individual projects to improve adoption, performance, and return on technology investments.