Netrio

Netrio is a global managed service provider (MSP) and managed security services provider (MSSP) headquartered in McKinney, Texas. The company specializes in delivering comprehensive IT solutions designed to modernize and secure the IT environments of small to mid-market enterprises. Netrio's mission is to simplify technology management, enhance operational efficiency, and drive innovation and growth for its clients across various industries.

Netrio offers an extensive portfolio of services, including managed IT infrastructure, cybersecurity, cloud solutions, network operations (NOCaaS), connectivity and voice services, and custom application development. The company serves over 1,000 clients in sectors such as healthcare, retail, hospitality, and financial services. Netrio leverages geo-redundant network operations centers, dedicated IT and cybersecurity teams, and advanced automation tools to optimize digital infrastructure, enhance security, and improve performance for its diverse client base.

In recent years, Netrio has significantly expanded its capabilities and global footprint. In May 2025, the company acquired Agio, a move that bolstered its expertise in financial services and cybersecurity, and integrated AgioNow, a proprietary GenAI-powered IT delivery platform. Netrio also launched its own AI Advisory and Transformation Practice in May 2026 and the NetrioNow mobile app in March 2026, emphasizing its commitment to AI-powered service delivery. The company has expanded its international presence with new offices in Belfast, Northern Ireland, and Pune, India, in early 2026. Led by CEO Mark Clayman, Netrio was recognized as MSSP of the Year at the 2025 MSP Titans of the Industry Awards and continues to strengthen its leadership with key hires like Kevin Charest as VP of Cyber Governance Services.

Latest updates

Netrio Expands AI Services to Bridge Mid-Market Adoption Gap

Event summary

  • Netrio launched an AI advisory and transformation practice on May 5, 2026 to help mid-market enterprises move from AI experimentation to tangible business value.
  • The new offering includes AI readiness, governance, strategy, deployment, and adoption services.
  • Al Calabrese was named Vice President of AI Services to lead the initiative.
  • Netrio aims to address the challenge of most AI initiatives failing to move beyond pilot phases due to lack of governance and unclear use cases.

The big picture

Netrio's new AI practice targets a critical pain point in the mid-market: the struggle to transition from AI experimentation to scalable, governed implementations. With industry analysts noting that most AI initiatives stall in pilot phases, Netrio's comprehensive approach—combining strategy, security, and execution—positions it to capitalize on the growing demand for structured AI adoption. The move underscores the broader trend of managed service providers expanding into AI advisory roles to meet enterprise needs for secure, sustainable AI integration.

What we're watching

Adoption Pace
The pace at which mid-market enterprises will embrace structured AI capabilities.
Execution Risk
Whether Netrio can effectively bridge the gap between AI strategy and measurable business outcomes.
Market Differentiation
How Netrio's AI services will differentiate it from competitors in the mid-market IT services space.

Netrio Taps HR Veteran Amid Global Expansion Push

Event summary

  • Netrio appointed Erin Holt as Vice President of Human Resources, effective immediately.
  • Holt brings over 20 years of HR leadership experience, most recently from Health Plans, Inc. (HPI).
  • Prior to HPI, Holt held leadership roles at Renaissance Alliance Insurance Services, navigating mergers and ownership transitions.
  • Netrio, a global MSP, supports over 1,000 customers and employs 450 people across six locations.
  • Holt’s mandate includes strengthening employee engagement and developing training programs, particularly in AI.

The big picture

Netrio’s appointment of a seasoned HR executive signals a strategic focus on scaling its workforce to support continued global expansion within the competitive MSP market. The emphasis on AI training suggests a proactive approach to addressing the skills gap and maintaining a competitive edge. This move highlights the increasing importance of human capital management in the technology services sector, where talent is often a key differentiator.

What we're watching

Talent Retention
The MSP market is highly competitive for skilled personnel; Holt’s success will hinge on Netrio’s ability to retain existing talent while attracting new hires, especially in AI-related roles.
Cultural Integration
Given Holt’s experience with organizational transitions, the integration of her ‘people-first’ approach with Netrio’s existing culture will be a key indicator of her effectiveness and potential for disruption.
Global Scalability
Netrio’s global footprint necessitates a scalable HR infrastructure; the ability to standardize processes and maintain a consistent employee experience across diverse regions will be crucial for continued growth.

Netrio Extends Service Delivery Platform with Mobile App

Event summary

  • Netrio launched the NetrioNow mobile app on March 23, 2026, extending its service delivery platform to mobile devices.
  • The app provides customers with on-the-go access to support tickets, notifications, and a service catalog.
  • NetrioNow is described as a human-led, AI-powered platform targeting the MSP market.
  • The app is available for both iOS and Android operating systems.

The big picture

The launch of NetrioNow mobile reflects a broader trend among MSPs to enhance customer self-service capabilities and improve operational efficiency through mobile accessibility. This move aims to reduce reliance on direct support staff and empower customers to manage their IT operations more effectively. The platform’s AI-powered automation engine suggests Netrio is positioning itself to compete in a market increasingly demanding both human expertise and technological sophistication.

What we're watching

Adoption Rate
The success of NetrioNow hinges on rapid adoption by existing MSP customers; slow uptake could indicate usability issues or a lack of perceived value.
Competitive Response
Other MSP platform providers will likely accelerate their own mobile offerings, potentially intensifying competition and requiring Netrio to continually innovate.
Integration Depth
The app’s long-term value will depend on the depth of integration with Netrio’s broader platform, as superficial features risk being abandoned by users.

Netrio Bolsters Cyber Governance with Veteran HHS CISO

Event summary

  • Netrio appointed Kevin Charest as Vice President of Cyber Governance Services, effective March 9, 2026.
  • Charest brings over three decades of cybersecurity experience, including roles as CISO for a Fortune-level enterprise and the U.S. Department of Health and Human Services.
  • He holds a Ph.D. in Cybersecurity, an MBA, and a bachelor's degree in computer science.
  • Charest will focus on expanding Netrio’s cybersecurity services, integrating advanced frameworks, and enhancing AI-driven offerings.

The big picture

The appointment of a seasoned executive like Charest underscores the escalating importance of cybersecurity governance for mid-market enterprises, particularly as they navigate increasingly sophisticated threat landscapes. Netrio’s focus on integrating AI into its security services reflects a broader industry trend towards automation and proactive threat management, but also introduces challenges related to implementation and talent acquisition. This move signals Netrio’s intent to compete for higher-value, more complex cybersecurity engagements within its target customer base.

What we're watching

Governance Dynamics
The effectiveness of Charest’s leadership will hinge on his ability to integrate established governance practices with Netrio’s AI-driven service delivery model, potentially requiring significant internal process adjustments.
Partner Integration
Netrio’s stated intention to develop strategic partner alliances in security technology could signal a shift towards a more collaborative approach, and the success of these partnerships will be key to expanding Netrio's service offerings.
AI Adoption
The pace at which Netrio can genuinely integrate AI into its cybersecurity offerings, beyond superficial implementation, will determine its competitive advantage in the increasingly crowded MSP market.

Netrio Expands Belfast Footprint, Bolstering Global Delivery Model

Event summary

  • Netrio is expanding its Belfast, Northern Ireland office, increasing workspace and capacity for existing and future employees.
  • The expansion is linked to Netrio’s acquisition of Agio in May 2025, with Belfast playing a key role in supporting NetrioNow, Netrio’s AI-powered service delivery platform.
  • The new facility will officially open February 17, 2026, with attendance from Netrio executives and U.S. Consul General James Applegate.
  • Netrio recently opened a new office in Pune, India, further expanding its global delivery model.

The big picture

Netrio’s expansion in Belfast underscores the growing importance of distributed service delivery models for MSPs serving mid-market enterprises. The company’s reliance on Belfast, established through the Agio acquisition, highlights the strategic value of acquiring existing operational hubs rather than building them from scratch. This move, coupled with the Pune expansion, signals a deliberate effort to create a 24/7 global support infrastructure, a key differentiator in a competitive market.

What we're watching

Talent Acquisition
The ability to attract and retain skilled technical and development talent in Belfast will be critical to realizing the benefits of the expansion, particularly given ongoing global competition for tech workers.
Integration Risk
The success of NetrioNow and the Belfast team's contribution will depend on the continued effective integration of Agio's operations and expertise into Netrio's broader service delivery model.
Geopolitical Factors
Future investment decisions in the U.K. will be influenced by ongoing geopolitical and economic uncertainties, potentially impacting Netrio’s long-term strategy in Belfast.

Netrio's Channel Chief Recognition Signals Accelerated Partner Growth

Event summary

  • Mike Cromwell, Chief Revenue Officer of Netrio, has been recognized as a 2026 CRN Channel Chief.
  • Cromwell oversees revenue growth, including sales strategy, partner enablement, and customer success.
  • Netrio credits Cromwell's leadership for driving double-digit channel growth and guiding the company through multiple acquisitions.
  • Netrio has expanded its white-label partner program and introduced NetrioNow™, an AI-powered service delivery platform.
  • The recognition highlights Cromwell's focus on building long-term, high-trust partnerships within Netrio's channel ecosystem.

The big picture

The recognition of Mike Cromwell underscores the increasing importance of channel partnerships for MSPs seeking to scale and expand their reach in the mid-market enterprise segment. Netrio's focus on building high-trust relationships and providing differentiated value to partners aligns with a broader industry trend towards collaborative, outcome-driven engagements. This strategy positions Netrio to capitalize on the growing demand for managed IT services and cybersecurity solutions, but also exposes the company to risks associated with channel management and partner dependency.

What we're watching

Channel Dependency
Netrio's reliance on channel partners for growth will be a key indicator of its overall success, particularly given Cromwell's emphasis on this strategy.
Acquisition Integration
The pace and effectiveness of Netrio's integration of acquired companies will determine whether Cromwell's leadership can sustain the current growth trajectory.
AI Adoption
The adoption rate and market reception of NetrioNow™ among partners will be crucial for differentiating Netrio's offerings and driving further channel expansion.
CID: 3847