Telenet Expands Netcracker Partnership for B2B Digital Platform Consolidation — Netcracker Technology Corporation

Event summary

Telenet is expanding its partnership with Netcracker to consolidate B2C and B2B operations onto a single digital platform.
The program involves migrating SME and large enterprise customers from legacy systems to Netcracker’s Digital BSS platform.
Key components include Revenue Management, Commerce Management, Customer Management, Service Management & Orchestration, and Service Inventory Management.
Telenet aims to improve operational efficiency, reduce platform complexity, and establish a scalable foundation for future innovation.

The big picture

Telenet’s move to consolidate its B2C and B2B operations onto a single digital platform reflects a broader industry trend toward streamlining complex telecom architectures. This shift is driven by the need for improved operational efficiency and the ability to quickly adapt to evolving market demands. The partnership with Netcracker underscores the growing importance of composable, AI-native platforms in enabling service providers to modernize their operations and enhance customer experiences.

What we're watching

Integration Challenges: The pace at which Telenet can successfully migrate its SME and large enterprise customers without disrupting existing operations.
Market Differentiation: Whether the unified platform will enable Telenet to offer more competitive B2B services compared to other Belgian providers.
Future Scalability: How effectively Netcracker’s Digital BSS platform can support future innovation across both consumer and enterprise lines of business.