NCR Atleos Boosts ATM Uptime by 5.8 Million Hours in 2025

Event summary

  • NCR Atleos delivered 5.8 million additional hours of ATM availability in 2025 through service innovations.
  • Achieved a 23% year-over-year improvement in revisits, retrips, and outlier service events.
  • Deployed AI-driven diagnostics and intelligent dispatch systems to reduce unnecessary truck rolls.
  • Global SQDC rewards program incentivizes technicians for high-quality, productive work.

The big picture

NCR Atleos' focus on reducing ATM downtime aligns with broader industry trends toward operational efficiency and digital-first financial services. The company's ability to leverage AI and continuous improvement processes positions it as a leader in expanding self-service financial access, particularly in communities where cash access remains critical. With over 600,000 ATMs serviced globally, the scale of these improvements underscores their strategic significance.

What we're watching

Technology Scaling
How the company will sustain the pace of AI-driven service improvements across its global ATM fleet.
Cost Efficiency
Whether the reduction in truck rolls and service revisits will translate into long-term cost savings.
Competitive Positioning
The impact of these service enhancements on NCR Atleos' market share in the self-service financial access sector.

Related topics

Financial Services