Mphasis Taps Insurance Veteran Richard Miller to Lead AI Transformation Push
Event summary
- Mphasis appointed Richard Miller as Global Head of Insurance Business on April 29, 2026.
- Miller brings over three decades of experience in enterprise transformation for global insurers and financial institutions.
- He previously served as CEO and founder of REMVENTION LLC and spent 35 years at Accenture.
- Miller will lead Mphasis' global insurance strategy, focusing on AI-led modernization and operational transformation.
The big picture
Mphasis' appointment of Richard Miller underscores the growing emphasis on AI-driven transformation in the insurance sector. As carriers seek to modernize operations and enhance business performance through technology, Mphasis aims to leverage Miller's extensive experience to strengthen its position in the BFSI (Banking, Financial Services & Insurance) market. The move comes at a time when insurers are increasingly looking for practical ways to apply AI responsibly at scale.
What we're watching
- Execution Risk
- How quickly Miller can integrate his expertise into Mphasis' existing AI-led platform strategy.
- Market Differentiation
- Whether Mphasis can carve out a distinct niche in the competitive insurance tech space against firms like Accenture.
- AI Adoption Pace
- The speed at which insurers adopt AI solutions, particularly those focused on responsible scaling.
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