Mitel Taps Channel Veteran Ben Macdonald to Lead Global Partner Strategy

Event summary

  • Mitel appointed Ben Macdonald as Vice President, Global Channel Go-to-Market on June 9, 2026.
  • Macdonald brings experience from Owl Labs, Poly, Juniper Networks, and Ekahau in scaling partner-led growth models.
  • Mitel's channel community includes 6,000 partners globally, central to serving customers in critical industries.
  • 92% of modernizing organizations are choosing integrated-hybrid communications strategies, per Mitel research.

The big picture

Mitel's appointment of Ben Macdonald underscores its focus on channel-led growth amid a significant communications refresh cycle. With 68% of businesses using outdated systems, the shift to hybrid solutions positions channel partners as key advisors. Macdonald's track record in transforming transactional businesses into recurring revenue engines aligns with Mitel's strategy to capitalize on this market opportunity.

What we're watching

Channel Strategy
How Macdonald's experience will impact Mitel's partner ecosystem and recurring revenue growth.
Market Timing
The pace at which businesses adopt integrated-hybrid communications solutions.
Competitive Positioning
Whether Mitel can sustain its competitive advantage in critical industries like healthcare and finance.