Mitel Report Reveals Communication Tool Misalignment Hurting Productivity, Security

Event summary

  • Mitel's State of Workforce Communication report found 63% of workers feel pressured to use misaligned communication tools.
  • 93% of IT decision-makers view communication tools as critical, but only 34% of workers find them highly effective.
  • 57% of workers waste time switching between communication tools, with 54% of frontline workers reporting task delays.
  • 76% of workers use non-approved communication channels, raising security and compliance risks.

The big picture

Mitel's report highlights a growing disconnect between IT investments in communication tools and their real-world effectiveness, particularly for frontline workers. As AI adoption accelerates, organizations face increasing challenges in balancing flexibility with security and compliance. The findings underscore the need for more user-centered communication solutions that align with the realities of modern work environments.

What we're watching

Tool Integration
How Mitel and competitors will address the gap between IT deployment and employee workflow needs.
Security Risks
Whether organizations can mitigate risks from non-approved communication channels and Shadow AI.
AI Adoption
The pace at which AI tools will be integrated into existing workflows to improve productivity.

Related topics

Technology