MDVIP Reports Record Patient Loyalty Amid Strong Satisfaction Gains
Event summary
- MDVIP's 2026 Patient Satisfaction Survey shows 95% member satisfaction, 97% physician satisfaction, and a record Net Promoter Score of 79.
- First-year members posted a Net Promoter Score of 72, up five points from 2025, with 69% extremely satisfied.
- 82% of respondents offered no suggestions for improvement, highlighting strong satisfaction with physician relationships.
- Medicare patients in MDVIP-affiliated practices had 15% fewer ER visits and 13% fewer hospitalizations than expected.
The big picture
MDVIP's strong satisfaction metrics underscore the growing demand for personalized, preventive healthcare models. The company's ability to reduce hospitalizations and ER visits aligns with broader industry shifts toward value-based care. With over 1,400 affiliated physicians and 430,000 members, MDVIP's scale positions it as a key player in redefining primary care delivery.
What we're watching
- Sustainability of Growth
- Whether MDVIP can maintain its high satisfaction rates and Net Promoter Score as it scales its member base.
- Model Differentiation
- How MDVIP's focus on personalized, preventive care will continue to set it apart in a competitive healthcare landscape.
- First-Year Member Retention
- The pace at which first-year member satisfaction and loyalty will translate into long-term retention and growth.