Marchex, Inc.

Marchex, Inc. is a conversation intelligence company headquartered in Seattle, Washington, United States. The company's core mission is to harness the power of AI and conversational intelligence to provide actionable insights that help businesses optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes.

Marchex offers an AI-powered conversation intelligence platform that includes conversational analytics, call tracking and attribution, and business text messaging solutions like Sonar. Key products such as Marchex Engage Platform, Marketing Edge, and Spotlight enable businesses to measure and optimize customer interactions across various communication channels. The company serves market-leading clients in B2B2C vertical markets, including automotive, home services, healthcare, real estate, and advertising & media.

In September 2025, Edwin Miller stepped down as CEO, with Troy Hartless appointed President, Francis Feeney as Chief Operating Officer, and Brian Nagle as Chief Financial Officer. Recent developments include the broad availability of the Marchex Engage Platform in April 2026, designed to help businesses scale conversation analytics and drive revenue growth. In March 2026, Marchex announced its fourth quarter and full-year 2025 financial results and launched an integration with Freshpaint to advance healthcare marketing optimization. The company also reported a noncash impairment charge in May 2026 related to subleasing a portion of its Seattle office space.