Majesco Report Highlights AI as Key Divider in Insurance Industry
Event summary
- Majesco released its 'Strategic Priorities 2026' report on June 23, 2026.
- The report identifies a widening gap between insurer Leaders, Followers, and Laggards in AI adoption.
- Leaders are achieving lower expense ratios, improved operational performance, and enhanced customer experience through AI integration.
- Generative AI is advancing fastest in servicing, claims, and underwriting.
- Agentic AI is emerging as the next strategic horizon for insurers.
The big picture
The insurance industry is experiencing a rapid shift towards AI-driven operations, with leaders pulling ahead in analytics, Generative AI, and Agentic AI. This transformation is crucial for insurers facing rising operational costs, increased risks, talent shortages, outdated technology, and profitability challenges. The ability to integrate AI into core business functions will be a key differentiator in the market.
What we're watching
- AI Maturity
- The pace at which insurers scale AI capabilities will determine long-term competitiveness.
- Operational Transformation
- Whether insurers can redesign their operating models to fully leverage cloud and AI-native technology.
- Data Governance
- How strong data maturity, governance, integration, and risk management will impact AI value realization.
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