J.B. Hunt Tops Intermodal Provider Rankings for Sixth Straight Survey

Event summary

  • J.B. Hunt earned the top spot in the JOC Intermodal Service Scorecard for the second half of 2025, marking its sixth consecutive win since the survey's inception in 2023.
  • The company achieved a Net Promoter Score of 58 and an overall score of 4.6 out of 5, with 93% of customers reporting satisfaction.
  • J.B. Hunt scored above 4 out of 5 in core execution categories: equipment, pickup, delivery, customer service, and technology.
  • The JOC survey reflects feedback from over 145 shippers and intermodal marketing companies on service experiences between July 1 and December 31, 2025.

The big picture

J.B. Hunt's repeated top ranking in the JOC Intermodal Service Scorecard underscores its operational excellence and reliability in the intermodal sector. The company's mode-neutral approach and disciplined investments in technology and capacity position it as a key player in North America's supply chain solutions market. The recognition comes at a time when the industry is focusing on enhancing supply chain visibility and reducing costs, aligning with broader trends in logistics and transportation.

What we're watching

Sustainability of Dominance
Whether J.B. Hunt can maintain its leadership position in intermodal services amid evolving industry dynamics and potential new competitors.
Industry Collaboration
How J.B. Hunt's emphasis on collaboration across the industry will impact its long-term strategic partnerships and market positioning.
Operational Consistency
The pace at which J.B. Hunt can continue to deliver high customer satisfaction scores while navigating both favorable and challenging market conditions.

Related topics

Net Promoter Score