Intrado Report Highlights Gaps in 9-1-1 Modernization Despite Technological Readiness
Event summary
- Intrado released its 2026 State of the 9-1-1 Industry report, emphasizing the need for deliberate adoption of existing life-saving technologies.
- Over 3,500 PSAPs have been migrated to Phase 1 IP-based NG9-1-1 solutions by Intrado, but transition progress varies widely across states due to funding and governance disparities.
- Nearly half of 9-1-1 professionals are using AI, yet the technology also poses cybersecurity threats like ransomware and phishing attacks.
- Satellite-enabled communication is now operational, extending 9-1-1 access to underserved areas.
The big picture
The 9-1-1 industry is at a crossroads where technological capabilities outpace implementation, driven by regulatory fragmentation and resource disparities. Intrado's report underscores the strategic imperative for coordinated governance to bridge this gap, particularly as AI and satellite technologies reshape emergency response frameworks. The transition to NG9-1-1 represents a $2B+ market opportunity but requires sustained investment in both infrastructure and workforce development.
What we're watching
- Regulatory Coordination
- Whether Congress and the FCC can catalyze improvements in emergency communications through policy recommendations.
- Technology Adoption Pace
- The pace at which states and PSAPs will adopt NG9-1-1, given varying funding and governance structures.
- Cybersecurity Threats
- How the 9-1-1 ecosystem will balance AI's operational benefits against its role in facilitating cyber attacks.