IntelePeer, Inc.

IntelePeer is a privately held company founded in 2003, headquartered in Dania Beach, Florida. The company operates as an AI-powered communications automation platform (CAP) provider, with a mission to reinvent the contact center and reimagine the customer experience through advanced AI and automation.

IntelePeer offers a comprehensive suite of AI-driven solutions, including SmartAgent, SmartAnalytics, SmartCommunicator, SmartOffice, SmartEngage, SmartWorker, and the AI Hub, built on its Atmosphere CPaaS platform. These products provide voice, messaging, automation, applications, APIs, and analytics, catering to enterprises and mid-market organizations across various sectors such as healthcare, financial services, retail, utilities, insurance, and transportation. The platform supports rapid deployment through no-code templates, low-code options, co-creation services, and developer APIs.

Led by President and CEO Frank Fawzi, IntelePeer has transitioned to an AI-first company, demonstrating significant growth in its AI business, which accounted for over 60% of its revenue in 2024. In July/August 2024, the company secured $140 million in growth funding and debt financing to accelerate its AI roadmap and customer acquisition efforts. Recent developments include the launch of SmartAgent Clinical Assessment Agent and SmartAgent Collections in early 2026, and the appointment of Mary Schroeder to its board to further support healthcare AI growth.