Hexaware Tops Value-for-Money Rankings in Dutch IT Sourcing Study
Event summary
- Hexaware ranked #1 in Value for Money with an 89% satisfaction score in the 2026 Whitelane Research IT Sourcing Study – Netherlands.
- The company secured top 10 positions in Account Management Quality (#5, 85%), Security (#4, 86%), and Service Delivery Quality (#7, 83%).
- Hexaware placed 13th overall in General Satisfaction among 43 IT service providers, one of only five new entrants.
- In Application Services, Hexaware ranked 13th by market share with an 80% provider service satisfaction score.
- The study was based on input from 350+ leading organizations covering ~800 IT sourcing and 1,150+ cloud relationships.
The big picture
Hexaware's strong performance in the Dutch IT Sourcing Study highlights its ability to deliver balanced and competitive client experiences, particularly in value for money, security, and service delivery. This strategic anomaly is worth flagging as it positions Hexaware as a formidable player in the European IT services market, where client satisfaction and cost-efficiency are critical differentiators. The study's extensive scope, covering over 800 IT sourcing and 1,150+ cloud relationships, underscores the significance of Hexaware's achievements.
What we're watching
- Market Expansion
- How Hexaware will leverage its strong debut in the Netherlands to expand its presence in other European markets.
- Client Retention
- Whether Hexaware can sustain its strong renewal intention rates in the competitive Dutch IT services market.
- AI Integration
- The pace at which Hexaware can further integrate AI solutions to enhance service delivery and maintain its top-three ranking in the Use of AI category.
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