AI Confidence High in TMT but Measurable Impact Lagging — HCL Technologies Limited

Event summary

HCLTech-backed research by Economist Enterprise surveyed 200 C-suite executives in U.S. and Europe.
91% of TMT firms believe AI investments deliver results, but only one-third can measure business value.
Only 20% have AI upskilling strategies despite talent development being top investment priority.
Just 17% report governance actively shaping AI system operations.

The big picture

AI is dissolving traditional boundaries across telecom, media and technology sectors, creating new competitive dynamics. The research highlights a critical paradox where executive confidence in AI's transformative potential outpaces measurable business outcomes, suggesting the industry may be entering an execution phase where tangible results will determine long-term winners.

What we're watching

Value Quantification: How TMT firms will bridge the gap between perceived and measurable AI value.
Talent Development: Whether accelerated upskilling programs can address the 80% strategy deficit.
Governance Maturity: The pace at which governance frameworks will evolve to match rapid AI deployment.