Global Payments Launches AI-Powered Handheld POS for Restaurant Industry

Event summary

  • Global Payments Inc. unveiled an AI-first Genius™ handheld POS device designed for frontline environments in the restaurant industry.
  • The handheld features AI-powered voice ordering technology, enabling servers to take orders conversationally while the POS builds the ticket in the background.
  • The device will be previewed at the National Restaurant Association Show (NRA) in Chicago from May 16 to 19, 2026.
  • Global Payments also introduced new Genius kiosk configurations for self-service ordering, sharing the same design and platform as their handheld and countertop devices.

The big picture

Global Payments' launch of the AI-first Genius handheld POS device underscores the growing trend of AI integration in the restaurant industry. The device aims to streamline operations and enhance customer interactions, reflecting broader industry shifts towards smarter, more efficient payment and ordering solutions. The introduction of self-service kiosks further solidifies Global Payments' strategy to provide end-to-end solutions for merchants, positioning the company as a key player in the evolving landscape of commerce technology.

What we're watching

Adoption Pace
The pace at which restaurants will integrate AI-powered handheld POS devices into their operations.
Competitive Response
How competitors in the payment processing and restaurant technology space will react to Global Payments' AI-first handheld.
Operational Impact
Whether the AI-powered voice ordering technology will significantly improve operational efficiency and customer experience in restaurants.