Genesys Cloud Services, Inc.

Genesys is an American software company that provides customer experience (CX) and contact center technology to mid-sized and large businesses globally. Headquartered in Menlo Park, California, the company's core mission is to empower organizations to deliver personalized customer and employee experiences through its AI-powered experience orchestration platform. Genesys operates in over 100 countries, serving thousands of customers across various industries.

The company offers a suite of cloud-based and hybrid cloud solutions, including Genesys Cloud CX, Genesys Multicloud CX, and Genesys DX. These platforms provide capabilities for customer engagement (voice, digital channels, self-service), employee engagement (workforce optimization, collaboration tools), and business optimization (analytics, AI, automation). Genesys's offerings are designed to help businesses manage omnichannel interactions, leverage conversational AI, virtual agents, and copilots, and enhance overall customer and employee journeys.

Under the leadership of Chairman and CEO Tony Bates, Genesys continues to focus on AI innovation in the customer experience space. Recent developments include the acquisition of Pinkfish in June 2026 to enhance autonomous customer experiences and agentic workflow orchestration. The company has also reported strong first-quarter momentum in scaling its agentic experience orchestration solutions, with its Genesys Cloud platform reaching two million users. Genesys is recognized as a leader in the Contact Center as a Service (CCaaS) market and conversational AI platforms by industry analysts.