Freshworks Inc.

Freshworks Inc. is a global cloud-based software-as-a-service (SaaS) company headquartered in San Mateo, California, with its origins in Chennai, India. Founded in 2010, the company's core mission is to make it fast and easy for businesses to delight their customers and employees through modern, user-friendly software solutions.

The company offers a comprehensive suite of products categorized into Customer Experience (CX) and Employee Experience (EX) solutions. Key offerings include Freshdesk for customer service, Freshservice for IT service management (ITSM), Freshsales for customer relationship management (CRM), and Freshmarketer for marketing automation. Freshworks also provides Freshchat, Freshteam, Freshcaller, Freshworks Neo, and Freshsurvey, all enhanced by its generative artificial intelligence (AI) solutions, Freddy AI Agent, Freddy AI Copilot, and Freddy AI Insights.

Freshworks is publicly traded on the Nasdaq under the ticker symbol FRSH, having become the first Indian SaaS company to list on the exchange in September 2021. The company is led by CEO and President Dennis Woodside, with founder Girish Mathrubootham serving as Executive Chairman. Recent strategic moves include the acquisition of Device42 in May 2024 and the announced agreement to acquire FireHydrant in December 2025, further expanding its IT service management capabilities. Freshworks continues to focus on providing people-first AI service software, serving over 67,000 customers globally.