Five9, Inc.

Five9, Inc. is a leading provider of intelligent cloud software for contact centers, operating under a Contact Center as a Service (CCaaS) model. The company's mission is to transform contact centers into customer engagement centers of excellence, leveraging AI and human intelligence to deliver an enhanced customer experience. Established in 2001, Five9 is headquartered in San Ramon, California.

Five9 offers a comprehensive CX platform that includes a suite of applications for customer service, sales, and marketing functions. Key offerings encompass AI agents, agent assist, workflow automation, AI insights, AI summaries, and workforce engagement management. The platform facilitates omnichannel customer interactions across voice, chat, email, web, social media, and mobile channels, and integrates with existing enterprise applications like CRM software. Five9 serves a diverse range of industries, including banking and financial services, business process outsourcers, retail, healthcare, technology, and education, with an increasing focus on larger enterprise accounts.

In a strategic move towards AI-driven innovation, Amit Mathradas was appointed CEO of Five9, effective February 2, 2026. This leadership change, alongside other recent senior hires in AI and growth, underscores the company's commitment to embedding AI expertise at the executive level. Five9 reported a significant 68% surge in AI-specific revenue in Q1 2026, highlighting its strong market positioning as a cloud-first alternative to legacy systems and a modern platform for integrating automation, self-service, and generative AI into customer operations. The company is also expanding its collaborative efforts with Google Cloud's Gemini models.