Everbridge Study Reveals Organizational Resilience Gaps Despite Faster Response Times — Everbridge, Inc.

Event summary

Everbridge's 2026 Best in Resilience Study found average organizational resilience maturity score of 56/100 among 203 respondents.
61.6% of organizations remain at Ad Hoc or Reactive maturity stages, with only 8.9% reaching Proactive or Dynamically Adaptive levels.
Response execution improved 1.5 percentage points, but earlier awareness declined 2.9 points and continuous improvement fell 1.9 points.
Santander US reduced 2,000 incoming notifications to 100 alerts using Everbridge's Response Management module.
Johnson Controls unified operations across 1,600 offices in 150 countries using Everbridge's platform.

The big picture

The study highlights a critical industry trend where faster response times alone don't equate to organizational resilience. As companies invest in risk intelligence and response plans, the next competitive advantage will come from better orchestration of existing capabilities. This shift is particularly important for large enterprises managing global operations, as demonstrated by Everbridge customers Santander US and Johnson Controls. The findings suggest that the critical event management market is evolving beyond point solutions toward more integrated platforms.

What we're watching

Integration Challenges: How organizations will address the growing gap between response capabilities and overall resilience maturity.
Operational Friction: Whether companies can reduce handoffs in critical event management workflows to improve coordination.
Resilience Advantage: The pace at which leading organizations adopt unified operating models for critical event management.